Before you begin
To complete this guide, you’ll need:- C1 Super Administrator role
- A PagerDuty, OpsGenie, or other on-call-enabled application
Step 1: Integrate your on-call platform
Start by following the docs to integrate your on-call platform with C1:PagerDuty
OpsGenie
Step 2: Create your on-call access profile
The on-call access profiles should include any apps, roles, permissions, or resources that are requestable by, or automatically granted to, a user who is on-call.1
Navigate to Access profiles and click New profile.
2
Give the access profile a name, such as “On-call”.
3
Click Continue.Now we’ll add the entitlements that are either available for the user to request or automatically granted to the user.
4
Click Entitlements > Manage entitlements.
5
Use filters and the search field to locate the apps and entitlements that should be granted to the user, or available for them to request, when they are on-call.
6
Click Save.
Step 3: Grant the access
You have two options here:- Make the entitlements in the access profiles requestable by users who are on-call
- Automatically grant the entitlements in the access profiles to users who are on-call
1
On the Requests page, click Edit.
2
Enable Allow requests.
3
Under Profile is visible to, select Users with entitlements.
4
Select the on-call rotation or rotations that this access profile will be requestable by.
5
Click Save.
1
Go to the access profile’s JML page.
2
Find the Joiner section of the page and click Edit.
3
Use the Approval policy dropdown to select Auto approval.
4
Click Save.
5
Find the Membership automation section of the page and click Edit.
6
Select the on-call rotation or rotations that this access profiles will be automatically assigned to.
7
Click Save.